Bill of Rights

The Home Care client, client’s family or the client’s authorized representative has the right to:

1. Exercise his or her rights as a client of the home health agency.  The client’s family or guardian may exercise the client’s rights when the client has been judged incompetent.
2. Refuse treatment or services to the extent permitted by law and be informed of the potential consequences of such action.
3. If 911 has to be contacted, you have the fight to refuse treatment from the EMT personnel.
4. Be informed of the services offered by the agency, including those services provided in your home and frequency of visits proposed.
5. Participate in development of the plan of care  and be advised of any changes in the plan of care before it is made.
6. Be informed of any responsibilities you may have in the care process, including other available services, if needed
7. Be informed of the name of the person supervising the care and how to contact that person.
8. Be informed of the process for submitting and addressing complaints/grievances to both the agency and department.

   *Clients have the right to voice a grievance with and/or suggest change in their health care services and/or staff without being threatened, restrained or discriminated against.  Grievances may be addressed to:

   Office Administrator
   Beneficial In-Home Care, Inc.
   706 N Maple
   Spokane, WA 99201
   

   The Department of Health (DOH) may be contacted on their complaint hotline number: (800) 633-6828.   The agency will document both the existence of the complaint/grievance and the resolution.

9. Be informed prior to the start of services, of the extent to which payment may be expected by private rates and/or Insurance Company. This information will be given orally and in writing to the client.  If there are any changes in payment status, the agency will advise the client in writing as soon as possible, but no later than 30 working days from the date that the agency becomes aware of the change.
10. Access information in the clients's own file upon written request within five working days.
11. Upon request, the client may receive a full itemized billing statement at least monthly, including the dates of service and the charges.
12. Courteous and respectful treatment to self and property.
13. Confidential management of client records, health, social and financial circumstances.  The home care agency will only release information about a client as required by law or authorized by the client.
14. Be informed and cared for by a properly trained HHA that is providing your care.
15. Be informed of the reasons for impending discharge, transfer to another agency and/or level of care, ongoing care requirements, and other available services and options if needed.
16. Be free from discrimination because of race, religion, age, color, sex, national origin, marital status, sexual orientation, disability and diagnosis.
17. Be informed of the home care agency’s right to refuse admission to, or discharge any client whose environment, refusal of treatment, or other factors prevent the agency from providing safe care.
18. Upon admission, the Supervisor will  inform the client about the agencies policies about “Advanced Directives” and "Code Status". If the agency cannot comply with the client’s wishes, as a matter of consience the agency will assist the client in transferring to an agency that can comply.
19. Be informed that we are required by law to report any signs of suspected or known abuse, abandonment, neglect, and/or exploitation to APS/CPS/Law Enforcement.

Client’s Responsibilities

1. To keep scheduled shifts or telephone the office when you cannot keep a scheduled shift.
2. To inform the office if: a caregiver down not show up for their scheduled shifts, leaves early or is not following the "Plan of Care".
3. To keep the office informed of all accurate information about your health, treatments and medications.
4. To inform agency personnel if you do not understand any instructions pertaining to your  care or services agreed upon.
5. To comply with Home Visits
6. To read and understand the "Client Information", "Bill of Rights", and the "Service Agreement"( the agenices policies) that is given to you at the time of set up.
7. To keep the "Benefical In-Home Care" blue folder accessible for the caregiver to follow, while under your care.
8. To provide information for payment of services when indicated.
9. To provide a safe environment.